Privacy Policy

1. Data Controller

Twilight Moments - Unipessoal Lda NIF: 514139706 Address: Rua dos Aranhas, Nº 18, Madeira Island, Portugal Email: info@coachellarestaurant.pt

2. Personal Data Collected

In connection with the operation of the Site and the table reservation service, we may collect the following personal data:

• Full name
• Email address
• Phone number
• Reservation date and time
• Number of guests
• Seating preference (indoor/outdoor/smoking area)
• Special requests or dietary restrictions

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Process and manage table reservations at Coachella Restaurant
• Communicate with you regarding your reservation (confirmation, changes or cancellations)
• Improve the quality of our services and the user experience on the Site
• Comply with applicable legal and tax obligations

4. Legal Basis for Processing

The processing of your personal data is based on:

• Performance of a contract or pre-contractual steps — when you make a reservation (Article 6(1)(b) GDPR)
• Consent — for analytics and marketing cookies (Article 6(1)(a) GDPR)
• Legitimate interests — to improve our services and ensure Site security (Article 6(1)(f) GDPR)

5. Cookies

The Site uses cookies to ensure technical operation, improve the browsing experience and, with your consent, for analytics and marketing purposes. Strictly necessary cookies do not require consent. For analytics cookies (Google Analytics) and marketing cookies, we request your explicit consent via the cookie banner displayed on your first visit. You can manage, change or revoke your consent at any time through the cookie settings available in the Site footer.

6. Data Retention Period

Personal data associated with reservations is retained for the period necessary for the purpose for which it was collected and, subsequently, for the period required by legal or tax obligations. Cookie data is retained for the period indicated in the cookie policy or until consent is revoked.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — obtain confirmation of whether your data is being processed and access to it
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data when no longer necessary
• Right to restriction of processing — request the restriction of processing in certain circumstances
• Right to data portability — receive your data in a structured, commonly used format
• Right to object — object to the processing of your data in certain situations
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of your rights, please contact us at info@coachellarestaurant.pt.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration.

9. Sharing Data with Third Parties

Your personal data is not sold or shared with third parties for marketing purposes. It may be shared with service providers acting on our behalf (such as the reservation platform Menu to Go) who are bound by confidentiality and data protection obligations.

10. Supervisory Authority

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), the Portuguese supervisory authority (www.cnpd.pt).

11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with the date of the last update.